Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSILA503 Mapping and Delivery Guide
Report findings and provide guidance to involved parties

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSILA503 - Report findings and provide guidance to involved parties
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to report on loss investigation findings and provide guidance and information to involved parties on issues such as recovery, subrogation and legal positions.It applies to individuals who are employed in the loss adjusting sector and who use specialised knowledge and systematic approaches to prepare and present information and communicate effectively with clients. It may be applied within organisations of various sizes and across a range of customer bases. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance loss adjusting field of work and include access to:

organisational records

organisational policy, procedures, legislation and regulations as they relate to contracts of insurance

common office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Report findings
  • Document relevant evidence, facts and information gathered during investigative activities, and prepare and promptly forward reports to all involved parties
  • Prepare reports thoroughly, accurately and in professional format according to client or organisational policy and guidelines, relevant legislation or codes of practice
  • Periodically update documented reports to accurately reflect current status of investigation and to identify range of options relating to investigation
  • Carry out cost–benefit analysis on various options identified and document in reports
  • Personally brief involved parties or provide opportunities to discuss reports as necessary
       
Element: Provide interim information and guidance to involved parties
  • Inform involved parties accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies
  • Inform involved parties promptly and accurately on matters of loss mitigation and estimates of potential liability
  • Provide prompt information and guidance to clients and other parties on their legal position and potential to incur liabilities as result of loss, damage or injury
  • Base guidance provided on objective assessment of client needs and risk exposure factors
       
Element: Provide information and guidance regarding salvage and disposal to involved parties
  • Identify and assess all cases for potential subrogation action
  • Identify and evaluate methods of salvage and disposal and potential returns from such, and inform clients on appropriate steps to preserve salvageable materials
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Report findings

1.1 Document relevant evidence, facts and information gathered during investigative activities, and prepare and promptly forward reports to all involved parties

1.2 Prepare reports thoroughly, accurately and in professional format according to client or organisational policy and guidelines, relevant legislation or codes of practice

1.3 Periodically update documented reports to accurately reflect current status of investigation and to identify range of options relating to investigation

1.4 Carry out cost–benefit analysis on various options identified and document in reports

1.5 Personally brief involved parties or provide opportunities to discuss reports as necessary

2. Provide interim information and guidance to involved parties

2.1 Inform involved parties accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies

2.2 Inform involved parties promptly and accurately on matters of loss mitigation and estimates of potential liability

2.3 Provide prompt information and guidance to clients and other parties on their legal position and potential to incur liabilities as result of loss, damage or injury

2.4 Base guidance provided on objective assessment of client needs and risk exposure factors

3. Provide information and guidance regarding salvage and disposal to involved parties

3.1 Identify and assess all cases for potential subrogation action

3.2 Identify and evaluate methods of salvage and disposal and potential returns from such, and inform clients on appropriate steps to preserve salvageable materials

Evidence of the following must be provided:

prepare accurate reports on loss investigation and guidance regarding salvage or disposal to involved parties

follow loss adjusting practices and principles to determine liability

comply with security practices and principles in the collection and management of evidence for assessing claims

apply risk management and loss mitigation and minimisation practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the key features of:

claims management processes

policy coverage and requirements

recovery processes

salvage and disposal methods

subrogation

types and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

loss adjusting principles and practice

relevant legislation and industry codes of practice

risk management and minimisation principles and techniques

explain the range of options available and to be considered in assessment of the insurance loss and claim.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Report findings

1.1 Document relevant evidence, facts and information gathered during investigative activities, and prepare and promptly forward reports to all involved parties

1.2 Prepare reports thoroughly, accurately and in professional format according to client or organisational policy and guidelines, relevant legislation or codes of practice

1.3 Periodically update documented reports to accurately reflect current status of investigation and to identify range of options relating to investigation

1.4 Carry out cost–benefit analysis on various options identified and document in reports

1.5 Personally brief involved parties or provide opportunities to discuss reports as necessary

2. Provide interim information and guidance to involved parties

2.1 Inform involved parties accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies

2.2 Inform involved parties promptly and accurately on matters of loss mitigation and estimates of potential liability

2.3 Provide prompt information and guidance to clients and other parties on their legal position and potential to incur liabilities as result of loss, damage or injury

2.4 Base guidance provided on objective assessment of client needs and risk exposure factors

3. Provide information and guidance regarding salvage and disposal to involved parties

3.1 Identify and assess all cases for potential subrogation action

3.2 Identify and evaluate methods of salvage and disposal and potential returns from such, and inform clients on appropriate steps to preserve salvageable materials

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Document relevant evidence, facts and information gathered during investigative activities, and prepare and promptly forward reports to all involved parties 
Prepare reports thoroughly, accurately and in professional format according to client or organisational policy and guidelines, relevant legislation or codes of practice 
Periodically update documented reports to accurately reflect current status of investigation and to identify range of options relating to investigation 
Carry out cost–benefit analysis on various options identified and document in reports 
Personally brief involved parties or provide opportunities to discuss reports as necessary 
Inform involved parties accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies 
Inform involved parties promptly and accurately on matters of loss mitigation and estimates of potential liability 
Provide prompt information and guidance to clients and other parties on their legal position and potential to incur liabilities as result of loss, damage or injury 
Base guidance provided on objective assessment of client needs and risk exposure factors 
Identify and assess all cases for potential subrogation action 
Identify and evaluate methods of salvage and disposal and potential returns from such, and inform clients on appropriate steps to preserve salvageable materials 

Forms

Assessment Cover Sheet

FNSILA503 - Report findings and provide guidance to involved parties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSILA503 - Report findings and provide guidance to involved parties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: